This is a sample page.
Overview
Shipping returns ＆ Exchanges
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {@kitty_dollaroutlook-com} ,some product can free exchange and you can keep them in hand.Return & Warranty Policy
14-Day Free Return
Customers enjoy a 14-day free return policy. You may return unused, intact products within 14 days after receiving your order for any reason. We will cover all return shipping fees.NOTES:To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
90-Day Quality Warranty
All items come with a 90-day official quality warranty against manufacturing defects.
Product Packaging & Transit Damage
All goods are fully packed with sufficient pearl cotton buffer materials to avoid scratches and breakage during delivery.
If items arrive damaged due to courier transit issues, please contact our customer service immediately with photos of damaged goods and packaging. We will arrange a free reshipment for you at no extra cost.
Pre-shipment Inspection
Every product passes strict quality testing and inspection before dispatch to guarantee intact and functional condition upon arrival.
Liability for Man-made Damage
The 90-day warranty does NOT cover damage caused by improper use, accidental drops, scratch, disassembly or other man-made faults. If products are damaged artificially, the customer shall bear all replacement, repair and shipping fees by themselves.
Return address: attn: guangzhou liyamu info tech co,ltd address:A1003,1#yongshun avenue middle,huangpu district,guangzhou zip 510530,china tel 15915972275
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {@kitty_dollaroutlook-com}.
Need help?
Contact us at {@kitty_dollaroutlook-com} for questions related to refunds and returns.